How does ZigmaNeural handle client data?

Data is processed only for the agreed engagement scope, under signed agreements, with access limited to the delivery team and deletion on request.

Trust & Security for AI Delivery in India

Trust & Security

How we protect your data and deliver responsibly.

Security

We enforce hardened CORS, strict security headers, rate limiting, and input validation across the platform. Database access is governed by Row Level Security and role-based policies.

Privacy

We collect only what is needed, use explicit consent where required, and align data handling with GDPR/DPDP principles. Cookie preferences and data-request workflows are built into the site.

Responsible AI

AI systems are designed with human oversight, guardrails, and evaluation steps. We do not deploy autonomous systems that make unapproved decisions about people or sensitive operations.

Compliance (ISO 9001:2015)

Zigmapeople Private Limited operates under ISO 9001:2015 certified quality management processes for service delivery, helping us maintain consistent standards across engagements.

Development Standards

Code is written in TypeScript, reviewed before release, and validated through automated builds and tests. We use version control, dependency scanning, and secure configuration practices.

Business Continuity

Cloud-hosted infrastructure, automated backups, monitoring, and an incident response process help keep services available and recoverable.

This page is maintained by Zigmapeople Private Limited to answer common security and privacy questions about ZigmaNeural. It reflects our current practices and platform capabilities and is not an independent certification or audit report.

Shared responsibility: platform security is provided by our cloud and infrastructure providers; app-level security, data handling, and operational practices are managed by Zigmapeople Private Limited.

Service Levels

SLA Summary

Severity	Description	Response Time	Resolution Target
Critical	Production system down	2 hours	8 business hours
High	Major feature impaired	4 hours	24 business hours
Medium	Non-critical issue	8 hours	3 business days
Low	General inquiry or advice	24 hours	5 business days

Full SLA terms available in the Vendor Pack. Request via info@zigmaneural.com.

Transparency

AI Model & Vendor Transparency

ZigmaNeural builds enterprise AI systems using a combination of proprietary engineering and third-party AI model providers. Depending on the engagement, systems may integrate models from OpenAI, Anthropic, Google DeepMind, Meta (Llama), or Mistral AI. All model selection, evaluation, and governance decisions are made in consultation with the client. No client data is used to train external models without explicit written consent. ZigmaNeural complies with EU AI Act risk classification requirements for enterprise deployments.

Report a Security Issue

If you discover a vulnerability or have a security concern, please contact us directly.

info@zigmaneural.com Contact Us